terms and conditions

GENERAL GUIDELINES

Although discussed more in depth later in these terms and conditions, Wrapology would generally identify and set forth the following guidelines for all wrap projects:
1) Door handles will not be wrapped.
2) On vans, busses, and large vehicles, bumpers will not be wrapped.
3) Wheel wells will not be wrapped.
4) Running boards will not be wrapped.
5) Severe channel areas will not be wrapped to prevent wrinkling, lifting and bubbling.
6) There will be seams and overlaps.
7) The vinyl may lift in difficult areas.
8) There could be bubbles & winkles in difficult areas.
9) Final color may slightly print different than the digital proof
10) There may be bandwidth on prints visible in close proximity.
11) Reprints may also be slightly different shade from last print.
12) Templates are mock-ups, vinyl placement may be different due to curvature and size.

THE CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES TO THE FOREGOING UNLESS OTHERWISE AGREED TO BY THE PARTIES IN WRITING IN THE QUOTE.

PRE-INSTALLATION REQUIREMENTS:

Before drop-off, customer shall wash the vehicle using soap and water ONLY. Even though Wrapology preps and cleans the vehicle prior to install, wax and other chemicals will prevent the vinyl from sticking to the surface of the vehicle. DO NOT WAX OR CLAY BAR THE VEHICLE. Any wax or other chemicals left on vehicle by waxing and/or clay bar will result in bubbles, and the vinyl will not cure properly. The customer agrees that Wrapology will not be held liable for vinyl that will not stick and cure properly due to wax or other chemicals being used before installation. There will be an additional charge of Fifty Dollars ($50.00) if Wrapology has to wash your vehicle prior to install.

INSTALLATION:

Wrapology only guarantees final prints that are designed and set up by Wrapology. If we are asked to cover existing vinyl decals, the customer agrees that Wrapology will not be liable for any damage caused during the installation or removal process to those decals. Wrapology does not offer any warranty on wraps. However, Wrapology will, if reasonably possible, offer minor fixes at little or no cost to the customer on a case-by-case basis. What is reasonable, and what constitutes a minor fix, will be determined at the sole discretion of Wrapology.

A Wrap is NOT paint. There may be extreme curves, deep channels and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas the customer will see evidence of the original color of the vehicle. These small areas include, but are not limited to, around door handles and the edges of the lights. The customer understands and agrees that this is unavoidable and does not constitute a defect in the product or workmanship. A vehicle wrap is made by applying 52 inch or 60 inch vertical or horizontal panels of vinyl. There will be one (1) inch seams where the panels meet. The customer understands and agrees that this is unavoidable and does not constitute a defect in the product or workmanship. On a complex design, or a design with many matching points, Wrapology cannot guarantee that the graphics will match 100% alignment due to the extreme, complex curves on the vehicle. A 10% margin is considered acceptable on these types of projects.

Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and printed paper. In cases of curves, door handles, deep grooves, rubber moldings/trim and in other areas, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. The customer understands and agrees that these adjustments will be made at the sole discretion of the installer based on his knowledge and experience and will not be discussed prior there to with the customer unless otherwise agreed in writing. In many cases there are slight differences between the printed flat paper proof and the 3-dimensional curved vehicle wrap. This can vary up to several inches. The customer understands and agrees that this is unavoidable and does not constitute a defect in the product or workmanship. This is normal and necessary, and the wrap needs to be designed with this in mind.

It is not reasonable to expect vinyl wrap to cover and look exactly like paint. It is also not reasonable to expect that the wrap will look the same in every light or location. A piece of vinyl has limits and can only stretch so much before it changes color or will bubble up. In some cases, a relief cut may have to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases, a patch needs to be installed to conceal the vehicle’s original color. It is the only option. The customer understands and agrees that this is unavoidable and does not constitute a defect in the product or workmanship. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped unless agreed upon in writing in the quote.

If Wrapology wraps extremely curved surfaces, such as mirrors and bumpers, they may reveal the original paint color at the tight edges of the wrap. This is due to material limitations, and NOT install quality. Wrapology cannot, and does not, warranty the areas of a vehicle with extreme curves. The customer understands and agrees that they assume sole risk if they choose to wrap mirrors or other very tight curves. Wrapology will make the client aware of these areas before we begin the design, but it is at the sole discretion and risk of the customer.

Wrapology prefers to use our facility for installation. If Wrapology is installing at the client’s nominated location, suitable conditions must exist. Wrapology reserves the right to postpone or require a different location for the install if the working conditions could materially affect the quality or longevity of the wrap. Vehicles need to be indoors, in a clean, dust free temperature-controlled environment. There must be a power supply and good quality lighting, as well as a minimum of 5 feet workspace around the entire vehicle. If, in the sole opinion of the senior installer on site, conditions are not suitable for a high-quality install of the wrap, the vehicle will be required to go to one of our nominated install locations. If customer demands to have installation performed at their location even after consideration of the foregoing, Wrapology will not be held liable for any issues related to improper install conditions, including, but not limited to, temperature or dust.

Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly, which could cause the adhesive to fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. If Wrapology determines that the vehicle is not in a condition to be wrapped, but the customer insists that the project be completed, the customer takes full responsibility for the longevity and life expectancy of the wrap. The customer understands and agrees that Wrapology will not be responsible for a failed wrap under these circumstances, and the customer agrees to hold them harmless thereon.

Extreme curves and deep pockets may exceed the limits of how far the wrapping material can stretch. Again, a wrap is not paint. The wrap is a special, pressure sensitive vinyl material. Furthermore, vehicles are not at exact right-angle curves. Vehicles maintain lines that are not 100% parallel to the ground. Due to this fact, the graphics that are 2D printed will not be at the exact same angle as the vehicle lines once the wrap is installed onto the 3D vehicle surface.

Due to the limitations and the sensitivity of the various substrates, the customer understands it is impossible to reproduce all colors perfectly or without some variation. The customer specifically understands that when Wrapology wraps over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl. The customer understands and agrees that this is unavoidable and does not constitute a defect in the product or workmanship.

Customer Responsibility

To ensure colors are printed correct, the customer is responsible for providing Pantone color specs, color samples, and for requesting that Wrapology print color samples on vinyl material before production. The customer understands and agrees that Wrapology is not liable for color match prints and low-resolution prints unless customer provided Pantone color specs, vector files, high-resolution images and has asked for printed samples. Failing to do so will result in extra charge to re-print and re-wrap. The mock-up is a color rendition generated by a computer and all computer monitors are calibrated differently. Computer monitor colors may vary slightly from the actual print on vinyl material. CMYK and/or PANTONE colors have to be provided by customer for best color results. When the customer supplies their own artwork, they must make sure it is high-resolution – at least 300 DPI (dots per inch) or a vector and sent in a file format such as, .tiff, .pdf, .eps, or .ai. The customer should never send logos or images taken from your website or a business card, as they offer poor resolution and quality. Remaking logos and acquiring higher resolution images will result in higher costs for the design.

The customer agrees that Wrapology will not be held responsible for any damage caused through the application of the vinyl products, nor shall Wrapology be held responsible for the voiding of any vehicle warranty. Wrapology shall also not liable if the vehicle’s clear coat or paint begins to peel off during the installation of a wrap.

It is not a good idea to rush the install process, as many things can go wrong. Wrapology reserves the right to take additional time during the installation process to account for any issues that may arise.

ONCE INSTALLED PRINTED VINYL MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE VEHICLE.

REMOVALS:

All removals are quoted separately. Wrap removal can be very time consuming. Wrapology charges by the hour for the labor. Wrapology will not be responsible for any paint, clear coat, or existing striping damage when we do a removal. Wrapology shall not be responsible for damage to paintwork when the vinyl is removed. Wrapology does not advise application of vinyl on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped.

WARRANTY & MATERIALS:

Wrapology makes no representations and extends no warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or any other warranty which may otherwise be attached by operation of law. Wrapology does not offer warranties due to the unknown of what may happen after the vehicle or wrap leaves our control. It is the responsibility of the customer to perform a full walkaround of the vehicle and immediately advise of any questions or concerns BEFORE leaving the lot. Wrapology reserves the right to review and handle each claim on a case-by-case basis at our sole discretion.

AFTER CARE:

The longevity of the wrap and/or graphics will depend upon the customer’s care of the vehicle, where it is stored, and the outdoor/geographic conditions. Although vinyl manufactures typically guarantee the material to last up to 5 years, and high-end material 7 to 10 years, the actual lifespan of a vehicle wrap could be considerably less depending on the weather and after care.

Once applied, it will take approximately 30 days for the wrap to cure. Keep the car out of direct sunlight for the first 2-3 days after installation. Please wait at least three (3) weeks before washing or driving your vehicle in elements such as rain, sleet, snow, or ice.

We recommend bi-weekly handwashing with a soft sponge, rag, or microfiber towel only. Remove bugs and bird droppings immediately as these can stain the wrap. To remove bugs and bird droppings, soak them and wipe off without scraping. Avoid high pressure, power washing, car washes, and be careful never to use an ice scraper on window graphics. Strong jets can cause the vinyl to lift at the seams, and brushes and bristles can scratch your vinyl. Also, avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive and cause the colors to fade and dull. There are specially designed products to clean and polish vinyl graphics if needed.

DO NOT EVER wax or clay bar your vinyl-wrapped vehicle. Doing so will degrade your vinyl and shorten the life of your wrap. Waxing or using a clay bar will also cause the vinyl material to turn yellow and crack.

RETURNS:

50% deposit is non-refundable. If the job is canceled or the customer does not want the product for any reason, 50% deposit is non-refundable, and the customer will be charged an additional 25% restocking fee if their order involved a specialty vinyl. SINCE THESE PROJECTS ARE CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS, ONCE THE VINYL IS INSTALLED, ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

CHOICE OF LAW / JURISDICTION / VENUE:

The customer and Wrapology hereby agree that this agreement will be deemed for all intent and purposes to be fully executed and performed in the State of Arkansas and will be governed by Arkansas law. THE CUSTOMER AND WRAPOLOGY EXPRESSLY AND IRREVOCABLY AGREE TO BE SUBJECT TO PERSONAL JURISDICTION IN THE STATE OF ARKANSAS IN ANY CONTROVERSY THAT MAY ARISE RELATING TO THIS AGREEMENT AND AGREE THAT VENUE IN WASHINGTON COUNTY, ARKANSAS WILL BE A CONVENIENT PLACE FOR ANY TRIAL. FURTHERMORE, CUSTOMER AND WRAPOLOGY ACKNOWLEDGE AND AGREE THAT THIS CHOICE OF LAW AND VENUE ARE MATERIAL CONDITIONS PRECEDENT TO ENTERING INTO THIS AGREEMENT. If any portion of this agreement is determined to be invalid, it is the express intention of the parties that all of the remaining provisions hereof will continue in full force and effect.

ENTIRE AGREEMENT:

The quote and these terms and conditions constitute the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be amended excepting in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein which may appear on customer’s formal order will not be binding. The customer acknowledges that have read, understand and hereby agree and accept these prices, fees, charges, use of images, specifications and conditions stated herein and authorize Wrapology to perform all work as specified. Customer has also been presented with and has read and understands the color matching criteria and has selected the appropriate method for the design. Customer understands that Wrapology cannot guarantee the quality of any artwork that is not set-up by Wrapology.

Thank you for taking the time to review all the situation variables that can potentially be encountered when working with vehicle wrap jobs. The proper care, maintenance & precautions of your vehicle wrap will allow for years of great looking advertising on your vehicle for everyone to enjoy.

Please feel free to contact us if you have any concerns or are unclear on any of the above mentioned vehicle wrap terms and conditions. We will gladly assist you with answering or to helping to explain anything you do not clearly understand about our vehicle wrap design, manufacture & installation service.

We reserve the right to refuse service to anyone.